Privacy Policy
This privacy policy describes how Iroha T-Shirts, located at 88 Shijo-dori, Nakagyo-ku, Kyoto City, Kyoto Prefecture, Japan, zip 604-8006 collects, uses, and protects your personal information when you use our site and online services. We are committed to protecting your privacy and handling your data responsibly and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and relevant Japanese privacy laws.
Information We Collect
We collect information to provide our services, process orders, improve your experience on our site, and for other purposes outlined in this policy. The types of information we collect include:
Information You Provide Directly:
- Personal identification information: Name, billing address, shipping address, payment information (like credit card details or other payment service information), email address, phone number.
- Information related to custom designs or orders: Details about your design preferences, files uploaded for printing, size and style choices for apparel, quantities for orders, and any communications regarding your specific requirements for services like custom design, direct-to-garment printing, screen printing, bulk order fulfillment, or apparel manufacturing consultation.
- Account information: If you create an account on our site, we collect login credentials and profile information you provide.
- Communications: Information you provide when contacting us through our site or regarding our services.
Information Collected Automatically:
- Usage data: Information about how you access and use our site and services, including your IP address, browser type, operating system, referral source, pages viewed, time spent on pages, and navigation paths.
- Device information: Information about the device you use to access our site, including device type, unique device identifiers, and mobile network information.
- Location data: General location information derived from your IP address.
- Cookies and tracking technologies: Information collected through cookies, web beacons, and similar technologies that help us understand your activity on our site, improve your user experience, and for analytics purposes.
How We Use Your Information
We use the information we collect for various purposes:
- To provide and maintain our services: Processing your orders for custom T-shirts, direct-to-garment printing, screen printing, physical storefront sales, bulk order fulfillment, and other apparel-related services.
- To process payments: Facilitating transactions and managing billing.
- To communicate with you: Responding to your inquiries, providing customer support, and sending you updates about your orders or our services.
- To manage your account: If you create an account, we use your information to manage your profile and preferences.
- To improve our site and services: Analyzing usage trends, debugging technical issues, and enhancing the functionality and features of our online platform.
- For marketing purposes: Sending you promotional communications about our products and services where we have a legal basis to do so (you can opt-out at any time).
- For security and fraud prevention: Detecting, preventing, and addressing fraudulent or illegal activity and ensuring the security of our site and users.
- To comply with legal obligations: Fulfilling our legal and regulatory requirements.
Legal Basis for Processing (for users in regions like the EU)
We process your personal data based on the following legal grounds:
- Performance of a contract: Processing is necessary to fulfill the contract for the goods or services you have requested (e.g., processing your order for a custom T-shirt).
- Legitimate interests: Processing is necessary for our legitimate business interests, provided these interests do not override your fundamental rights and freedoms (e.g., improving our services, preventing fraud, direct marketing where allowed by law).
- Consent: We may rely on your consent to process certain personal data (e.g., sending you marketing communications if required, using specific types of cookies). You can withdraw your consent at any time.
- Legal obligation: Processing is necessary to comply with a legal obligation to which we are subject (e.g., tax reporting, responding to legal requests).
Sharing Your Information
We may share your personal information with third parties in the following circumstances:
- Service Providers: We share information with third-party service providers who perform services on our behalf, such as payment processing, shipping and delivery, website hosting, data analysis, marketing assistance, and customer support. These service providers are obligated to protect your information and use it only for the purposes for which it was provided.
- Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Protection of Rights: We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding potential illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our terms of service, or as evidence in litigation in which we are involved.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your Data Protection Rights
Depending on your location and applicable data protection laws, you may have certain rights regarding your personal data. These may include:
- The right to access: Request a copy of the personal data we hold about you.
- The right to rectification: Request that we correct any inaccurate or incomplete data we hold about you.
- The right to erasure: Ask us to delete your personal data in certain circumstances.
- The right to restrict processing: Request that we limit how we process your personal data in certain circumstances.
- The right to data portability: Request a copy of your data in a structured, commonly used, and machine-readable format.
- The right to withdraw consent: Withdraw any consent you have previously given for specific processing activities.
To exercise any of these rights, please contact us in writing at the address provided below. We may need to verify your identity before processing your request.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies on our site to collect information about your browsing activities. Cookies are small data files stored on your device. We use cookies for essential functions, website analytics, and to personalize your experience. You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our site.
Data Security
We have implemented appropriate technical and organizational measures designed to protect your personal information from accidental loss, unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our site and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.
International Data Transfers
Your personal data may be transferred to, stored in, and processed in countries other than your own, including Japan. These countries may have data protection laws that are different from those of your country. We will take appropriate measures to ensure that your personal data remains protected in accordance with this policy and applicable laws (e.g., by using Standard Contractual Clauses for transfers of personal data from the EU).
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new privacy policy on this page. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this privacy policy or our data practices, please contact us by writing to:
Iroha T-Shirts
88 Shijo-dori, Nakagyo-ku,
Kyoto City, Kyoto Prefecture,
604-8006 Japan